i) About Us
G&C Professional Home Improvements LTD supplies and fits made-to-measure window blinds, shutters and other types of window coverings, including curtains, awnings and canopies. We also offer a handyman and flat pack assembly service.
We provide no-obligation quotations and a free-of-charge advice service for domestic and commercial customers alike.We constantly strive to provide our customers with the highest quality and best-value products in today’s window furnishing market, combined with outstanding service.
ii) Delivery timescales
At the time of quotation, we will provide you with an approximate delivery date. A confirmed install date will be given as soon as the company is in receipt of the product.Non-wooden blinds - Please allow a minimum of 7 days from the time of order to fitting.
Wooden venetians - Please allow a minimum of 10 days from the time of order to fitting.Bespoke wooden shutters and complex curtains - Delivery times will be confirmed at the time of order and will be based on the type of wood, fabrics and finish chosen.Our products are bespoke and made to the requirements of our customers. On occasions there may be unforeseen delays to the timescales outlined in this section.
iii) Cancellation policy
All our products are custom made to the specifications agreed with you at the time you accept the quotation. They are not suitable for resale or reuse. It is therefore very important that you are sure of your purchase choices before placing your order.Cancellations and changes can only be made for a period of 48 hours after you have placed your order. All cancellations and changes made during this period will be subject to an administration charge of 5% of the total value of your order. We will deduct this administration fee from your deposit and refund the balance to you. G&C professional Home Improvements will not issue refunds or credits for cancellations or changes outside of the first 48 hours. Therefore, the full 50% deposit collected at the time of your order will be forfeit.On very rare occasions, there may be delays caused by factors beyond our control. These include, but are not limited to, third-party manufacturing issues (e.g. out-of-stock materials, factory delays), shipping delays or weather conditions. In the event of a known delay, you will be contacted and informed immediately. G&C Professional Home Improvements does not take responsibility for such delays. We are unable to offer partial/full refunds in the event of such manufacturing issues or delays. This does not affect your statutory rights.G&C Professional Home Improvements reserves the right to reject any order at its discretion.
Our products carry a 3-year warranty. MDF shutters carry a 3-year warranty. Hardwood shutters carry a 5-year warranty. White Teak and ABS shutters carry a 10-year warranty.The warranty on our products is activated when the full balance for your order is paid. A final invoice showing a balance of £0 will be sent to you once the outstanding balance is settled. For the avoidance of doubt, the warranty is not valid on products that have not been paid in full.For other specialist products (e.g. awnings, carports and motorised blinds) manufacturer’s warranty will apply on mechanical and electric components. This is usually 12 (twelve) months from installation but varies depending on the product and manufacturer. Manufacturer’s warranty covers failure of the components solely in the course of normal usage. Bromley Blinds offers a 3 (three) year warranty on fabrics. The fabric warranty covers manufacturing faults and defects, excluding normal wear and tear. On selected products, extended warranty packages can be purchased at an additional cost. These packages include annual maintenance, cleaning and servicing, and they are priced on an individual basis. For the avoidance of doubt, warranties are activated once outstanding balances are settled and they are not valid on products that have not been paid in full.
Please note our fitters require unrestricted access to all windows. Please arrange furniture and other items to be moved prior to our visit. G&C is not liable for damages of items left in close proximity of your windows or produced as a result of items being left near the windows.
v)Billing and payments
Once an order has been agreed, it is processed on receipt of a 50% deposit.We may also offer you an upfront payment discount if the invoice is paid in full at the time of the order.All goods supplied by Ourselves remain our property until the full balance on your order has been paid in full. Payment of the balance falls due on the day the works are completed. This activates the warranty on your products. For the avoidance of doubt, no warranty issue will be dealt with until full payment of the balance on your order.G&C Professional Home improvements reserves the right to use debt collecting agencies to collect unpaid balances.Payments can be made by cheque, cash or BACs. Payments by selected credit/debit cards are also accepted. Details on how to make a payment are listed on our invoices.
1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
User privacy and data protection are human rights
We have a duty of care to the people within our data
Data is a liability, it should only be collected and processed when absolutely necessary
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information
2.0 RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.
3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0.
Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
4.0 HOW WE STORE YOUR PERSONAL INFORMATION
There is currently no occasion where personal data will be stored on this website.
5.0 ABOUT THIS WEBSITE’S SERVER
This website is hosted within a UK data centre located just outside London. Some of the data centre’s more notable security features are as follows:
3m rota-spike security fence and perimeter anti ram barriers
Blast proof anti-intruder shielded external windows and doors
Proximity access locks on all external and internal doors
Interlocked man-trap doors with biometric iris scanners to gain access into data floors
Server cabinets have locked doors (no open racks)
Perimeter and internal IP CCTV system monitored 24×7
24×7 on-site security guards with static and mobile patrols
All on-site personnel are security vetted to BS7858 standard
Only authorised security cleared staff are allowed into the facility
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
6.0 OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. Both of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.
7.0 DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 DATA CONTROLLER
The data controller of this website is:
G&C Professional Home Improvements Ltd, a UK Private limited Company with company number: 10968358
9.0 DATA PROTECTION OFFICER
10.1 Change log